Customer Service Courses

Customer Service Skills Training

Highly Practical Customer Service Courses

Gear your frontline team with the confidence and skills to establish excellent customer relationships! Our expertise in enhancing team’s customer care approach is derived through our proven Interpersonal Communication Skills training portfolio. This includes customer care training courses, sales and negotiation skills courses, as well as strategic business presentation skills courses. Business Communication Skills Holdings based in Johannesburg South Africa, is extremely proud of the quality client relationships that we have established across many business industries over the past 27 years.

Customer Service Skills Courses

As service excellence is often a key competitive differentiator, having a frontline and service team who consistently ensure positive first and last impressions is fundamental for business success.

Equip your receptionists, switchboard operators, technical and call centre agents with the capability to represent your business in a professional and polished manner; telephone etiquette training courses will enable them to engage with the customer (regardless of how challenging the topic is), in a clear, sincere and helpful manner ensuring win-win outcomes! Our Customer Service Workshops introduce our delegates to practical and relevant step-by-step methods of ‘wowing’ the customer. This results in the confidence and capability to develop profitable and long-term customer relationships.

Our Customer Service Training Courses includes:

  • The Fundamentals of Service Excellence
    Delegates will gain the immediate ability to enhance their customer care approach. Practical pointers and techniques are developed on how to meet and exceed Customer Expectations.
  • Receptionist and Telephone Etiquette Course
    Gear your frontline team to demonstrate exceptional customer care by engaging with clients in a sincere and polished manner; enabling them to communicate in a manner that ensures positive first and last impressions.
  • Call-Centre and Collections Excellence
    This phone etiquette training workshop is tailored specifically for the call-centre environment, where the ability to quickly solidify customer relationships whilst satisfactorily resolving customer enquiries and complaints is key to positive outcomes.
Our Client Service Courses equip delegates to:

  • Ensure positive first and last impressions
  • Engage with customers in a professional and sincere manner
  • Listen to the customers concerns and agree on satisfactory outcomes
  • Manage difficult engagements / complaints in a composed and helpful manner
  • Develop a polished telephonic and face-to-face approach

See what our Customer Service Course delegates have to say!

All our top quality SETA accredited workshops are facilitated by expert trainers, are highly practical, participative and include cutting-edge content. Find out more about BCS.

Our extensive client relationships (South Africa, Africa and the UK), includes a cross section of industries such as Banking, Insurance, Pharmaceutical and Technology – see our client list.

Enquire now to assess how we can assist your team to become excellent Service and Company Brand Ambassadors!


A Fantastic working knowledge & practical skills transfer programme that has provided the greatest personal learning in ages – Thank you!

Mike Swift, Services Manager, IBM

Our Trainers