Customer Service Skills Training
Highly Practical Customer Service Courses
Gear your frontline team with the confidence and skills to establish excellent customer relationships! Our expertise in enhancing team’s customer care approach is derived through our proven Interpersonal Communication Skills training portfolio. This includes customer care training courses, sales and negotiation skills courses, as well as strategic business presentation skills courses. Business Communication Skills Holdings based in Johannesburg South Africa, is extremely proud of the quality client relationships that we have established across many business industries over the past 27 years.
Customer Service Skills Courses
As service excellence is often a key competitive differentiator, having a frontline and service team who consistently ensure positive first and last impressions is fundamental for business success.
Equip your receptionists, switchboard operators, technical and call centre agents with the capability to represent your business in a professional and polished manner; telephone etiquette training courses will enable them to engage with the customer (regardless of how challenging the topic is), in a clear, sincere and helpful manner ensuring win-win outcomes! Our Customer Service Workshops introduce our delegates to practical and relevant step-by-step methods of ‘wowing’ the customer. This results in the confidence and capability to develop profitable and long-term customer relationships.
|Our Customer Service Training Courses includes:
||Our Client Service Courses equip delegates to:
Our extensive client relationships (South Africa, Africa and the UK), includes a cross section of industries such as Banking, Insurance, Pharmaceutical and Technology – see our client list.
Enquire now to assess how we can assist your team to become excellent Service and Company Brand Ambassadors!