INTERACTING WITH IMPACT
Enhance Business Relationships Through Constructive Conversations
1 Day Skills Training
Interacting With Impact – Constructive Conversations Course Objectives
- To identify the key criteria for effective business communication
- To raise awareness of current customer engagement style & recognise the characteristics of an ideal approach
- To modify communication behaviour to achieve more effective, win-win relationship building results
- To apply a more focused interpersonal skills approach which will maximise influencing capabilities
- To manage difficult customers & successfully engage with challenging conversations
Who should attend
Service Engineers | Business Development Executives | Team Leaders| Management | Relationship Builders | Call Centre
Interacting With Impact – Constructive Conversations Workshop outcomes
This Communication Skills Course will enable delegates to:
- Position the relationship in a manner that is conducive to establishing constructive conversations
- Identify current business communication strengths & weaknesses & create strategies for improvement
- Develop effective listening skills so as to understand the customer’s / colleagues needs
- Adopt a questioning process to better understand the customer’s needs
- Manage difficult customers & challenging conversations
- Confidently propose win-win solutions & solidify the relationship
- Recognise customer / colleague personality styles & adapt engagement approach accordingly
- Interact in a more productive, goal orientated manner & inspire immediate respect & credibility
Interacting With Impact – Constructive Conversation Skills Training Methodology
- This communication skills workshop is highly practical & is facilitated by a skilled & energetic trainer who is totally committed to delegate growth
- A combination of facilitator presentation & coaching is complimented by active delegate participation
- A set of memorable & highly effective ‘take-home’ visual models, re-enforce step-by-step communication & relationship building strategies
- This constructive conversations training course has a unique approach & spirit which is not only results orientated, but also incorporates fun, motivation & team building
See what our ‘Interacting With Impact’ delegates have to say.