Interacting with Impact


Enhance Business Relationships Through Constructive Conversations

1 Day Skills Training

Interacting With Impact – Constructive Conversations Course Objectives
  • To identify the key criteria for effective business communication
  • To raise awareness of current customer engagement style & recognise the characteristics of an ideal approach
  • To modify communication behaviour to achieve more effective, win-win relationship building results
  • To apply a more focused interpersonal skills approach which will maximise influencing capabilities
  • To manage difficult customers & successfully engage with challenging conversations

Who should attend

Service Engineers | Business Development Executives | Team Leaders| Management | Relationship Builders | Call Centre

Interacting With Impact – Constructive Conversations Workshop outcomes

This Communication Skills Course will enable delegates to:

  • Position the relationship in a manner that is conducive to establishing constructive conversations
  • Identify current business communication strengths & weaknesses & create strategies for improvement
  • Develop effective listening skills so as to understand the customer’s / colleagues needs
  • Adopt a questioning process to better understand the customer’s needs
  • Manage difficult customers & challenging conversations
  • Confidently propose win-win solutions & solidify the relationship
  • Recognise customer / colleague personality styles & adapt engagement approach accordingly
  • Interact in a more productive, goal orientated manner & inspire immediate respect & credibility

Interacting With Impact – Constructive Conversation Skills Training Methodology
  • This communication skills workshop is highly practical & is facilitated by a skilled & energetic trainer who is totally committed to delegate growth
  • A combination of facilitator presentation & coaching is complimented by active delegate participation
  • A set of memorable & highly effective ‘take-home’ visual models, re-enforce step-by-step communication & relationship building strategies
  • This constructive conversations training course has a unique approach & spirit which is not only results orientated, but also incorporates fun, motivation & team building

See what our ‘Interacting With Impact’ delegates have to say.

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Your presenters are excellent! Our teams are able to practically apply the skills learnt which improves the probability of closing deals with new customers.

Richard Lange, Training Manager, AECI

Our Trainers